Frequently Asked Questions
Have a question that’s not answered here? Contact us at firstname.lastname@example.org or call our Box Office Window at 408-554-4015 for more information.
What are the hours of operation for the Box Office Window?
Our Box Office Window is open Thursday and Friday from 3:30pm-6:30pm. On performance days, the Box Office Window is open one hour prior to curtain time and closes 30 minutes after curtain time.
How can I purchase tickets?
You can purchase tickets in person at our Box Office, over the phone at 408-554-4015 or online where we make it convenient for you to print your tickets from home!
Are there additional fees when I purchase tickets?
If you buy your tickets at the box office, any additional fees will be waived. When ordering online or by phone, additional fees may apply.
Can you hold tickets for me until I come pay for them in person?
We do not hold tickets without payment.Our Will Call is reserved for tickets that have been purchased and are to be picked up at a later date.
Do you do any sort of wait list if tickets for the price range or show that I want are sold out?
Depending on the event and production we may or may not decide to have a waitlist. We advise that you get your tickets as far as advanced as possible or call our Box Office,408-554-4015 regarding availbility of tickets for the production you would like to attend.
Can I get a discount if I bring a group?
In most cases, yes. Call 408-554-5503 to find out how to get great seats, discounts and personalized service for your groups.
Can I purchase a season subscription over the phone?
Yes, you may purchase season subscription tickets the same way you obtain single tickets.
What types of payment do you accept?
For phone or online orders, we accept these major credit cards: Visa, MasterCard, and Discover. For our Box Office ticket window we accept cash, check, and FLEX. We ask that you do not send cash in the mail for security reasons.
I have vouchers or gift certificates. How can I redeem them for tickets?
Gift certificates and vouchers can only be redeemed in person at the box office. They cannot be redeemed online or by phone.
Can I exchange my tickets if my plans change?
Season ticket holders may exchange their ticket without a processing fee. Single ticket buyers may swap their tickets for a different date or a different performance, excluding our Visiting Artist Series, for a $3 per-ticket fee and some restrictions apply. Please call the Box Office for details.
If I decide I no longer want to attend a show, can I get a refund?
We do not give refunds to events unless the performance is cancelled or rescheduled.
Do you have accessible seating in your venues?
Every venue is accessible for any number of requirements.
Where is the best place to drop someone off?
For any performances in the Louis B. Mayer Theatre and Music Rcital Hall, we recommend using the area on Franklin St., directly in front of the Music and Dance Building. For performances in the Mission Church, we recommend entering campus through the main gate and dropping people in front of the church.
May I rent a space one of the performing arts spaces for my performance, meeting, conference, or recital?
Yes! To learn more about renting a theater for a performance or conference, visit Facility Rentals.