Frequently Asked Questions

Quick Answers to Common Questions About SCU•Presents

 

Have a question that’s not answered here? Contact us at scupresentsboxoffice@scu.edu or call our Box Office Window at 408-554-4015 for more information.

 

What are the hours of operation for the Box Office Window?

Our Box Office Window is open Thursday and Friday from 3:30 p.m. - 6:30 p.m. On performance days, the Box Office Window is open one hour prior to curtain time and closes 30 minutes after curtain time.

 

How can I purchase tickets?

You can purchase tickets in person at our Box Office, over the phone at 408-554-4015, or through our online ticketing system. There are several ways to have your tickets delivered to you: will-call, mail, or mobile/print-at-home (the most convenient option) where you can have the tickets delivered straight to your email!

 

Are there additional fees when I purchase tickets?

Yes. A Convenience Fee is charged per ticket. This fee covers a small percentage of the fee that our ticketing system, Audience View, charges us to use their intuitive ticketing system. SCU•Presents covers the rest of the cost.

 

Can you hold tickets for me until I come to pay for them in person?

We do not hold tickets without payment. Our Will Call is reserved for tickets that have been purchased and are to be picked up at a later date.

 

Do you have a wait list if the tickets for the show that I want are sold out?

Depending on the event and production we may or may not decide to have a waitlist. We advise that you get your tickets as far in advance as possible or call our Box Office (408-554-4015) regarding availability for the production you would like to attend.

 

Can I get a discount if I bring a group?

In most cases, yes. Call 408-554-5503 to find out how to get the best seats, discounts, and personalized service for your groups.

 

Can I purchase a season subscription over the phone?

We have paused our season subscriptions for the time being. We plan to resume subscriptions for the 2022-2023 season, but until then we hope you will share in the joy of this season by safely gathering with us and attending your favorite events.

 

What types of payment do you accept?

For phone or online orders, we accept these major credit cards: Visa, MasterCard, and Discover. At our Box Office ticket window we accept cash,  checks, Visa, MasterCard, and Discover. For security reasons, we ask that you do not send cash in the mail.

 

I have vouchers or gift certificates. How can I redeem them for tickets?

Gift certificates and vouchers can only be redeemed in person at the box office. They cannot be redeemed online or by phone.

 

Can I exchange my tickets if my plans change?

For safety reasons, all exchanges are free during the 2021-2022 Season. Exchange requests will be accepted up to 30 min prior to the performance. In a normal season, Season ticket holders may exchange their ticket without a processing fee. Single ticket buyers may swap their tickets for a different date or a different performance, excluding our Visiting Artist Series, for a $3 per-ticket fee. Some restrictions apply. Please call the Box Office for details. 

 

If I decide I no longer want to attend a show, can I get a refund?

We do not give refunds to events unless the performance is cancelled or rescheduled.

 

Do you have accessible seating in your venues?

All of our venues are accessible for any number of accessibility requirements.

 

Where is the best place to drop someone off?

For performances in the Louis B. Mayer Theatre and Music Recital Hall, we recommend using the area on Franklin St., directly in front of the Music and Dance Building. For performances in the Mission Church, we recommend entering campus through the main gate and dropping people in front of the church.

 

May I rent one of the performing arts spaces for my performance, meeting, conference, or recital?

Yes! To learn more about renting a theater for a performance or conference, visit Our Venues for more information.

We know flexibility is important. Our customer service team is here to help.